Website Woodlawn - Business Office
Join the Woodlawn Team as a Medical Collection Specialist!
Our Mission is to provide excellent healthcare services by highly skilled staff in a compassionate and caring manner. We know that our employees are essential to the care we provide!
Our Core Values are as follows: Courtesy, Respect, Caring, Professionalism, Confidentiality, Integrity, and Accountability.
EDUCATIONAL REQUIREMENTS AND QUALIFICATIONS:
- Prior Hospital &/or Physician Billing/Collections experience is required as well as High school diploma/GED
- Good communication skills and pleasant phone technique as required while handling various telephone and in-person communication with patients, guests, and other medical providers in a professional manner.
- Must possess and demonstrate good customer service skills.
- The right candidate should have the ability to:
- Read, analyze, and interpret governmental regulations and documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Plan, organize, and prioritize work in a multi-task environment where interruptions may be frequent.
- Maintain strict confidentiality as defined by hospital policy.
- Adapt to variations in scheduling (including but not limited to overtime, work schedule changes or low census).
- Calculate figures and amounts such as discount interest, proportions percentages, and volume.
- Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Effectively present information in one-one and small group situations to patients, patients’ representatives, and other employees of the organization.
- Type, operate a computer, and a familiarity of medical terminology.
PRIMARY DUTIES:
- Perform follow up with Medicare, Medicaid, Medicaid Managed Care, and Commercial insurance companies on unpaid insurance accounts identified through aging reports.
- Process appeals online or via paper submission.
- Assist in reconciling deposit and patient collections.
- Assist with billing audit related information.
- Attend provider meetings/ workshops when needed; Communicate with billing and credentialing coordinator to identify and resolve audit review issues.
- Process billing calls and questions from patients and third-party carriers.
- Answer/respond to correspondence related to patient accounts. Answer billing and changes related inquiries by patients, staffs, Managed Care Organization, etc.
- Communicate daily with internal and external customers via phone calls and written communications.
- Identify trends, and carrier issues relating to billing and reimbursements. Report findings to Supervisor.
- Maintain patient confidence and protects medical office operations by keeping patient information confidential.
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible and courteous environment.
Full-time, day shift, no weekends, no holidays!
BENEFITS:
- Medical
- Dental
- Vision
- Life Insurance & Disability
- 403(b) matching
- Vacation Time
- Sick Time
- FSA
