Enhances Patient Experience with New Electronic Medical Record System

Keri Pulley, FNP-C

A healthcare professional is using a tablet to access patient data in a clinical setting, showcasing modern technology in medicine.

Co-wrote by Sarah Shultz DNP, RN, NI-BC, CPDHTS. 

Woodlawn Health is rolling out a new electronic medical record (EMR) system aimed at improving communication, streamlining care coordination, and empowering patients to take a more active role in their healthcare. Central to this transition is the introduction of the MyChart patient portal, which will serve as the primary digital interface between patients and their care teams. 

The MyChart portal offers patients a secure and convenient way to access medical records, appointment reminders, and post-visit instructions. By registering for the portal and selecting communication preferences, such as email or text notifications, patients can stay informed and engaged in their care. The system automatically shares visit summaries, follow-up care instructions, and other essential information, helping patients manage their health more effectively. 

This new EMR system is designed to improve care coordination, particularly when multiple providers or healthcare facilities are involved. By streamlining the sharing of medical information, Woodlawn Health aims to enhance continuity of care and support better health outcomes. 

Patients are encouraged to stay informed about the EMR transition by looking for communications from Woodlawn Health, both within its facilities and throughout the Rochester community. Asking questions and seeking assistance is also recommended, especially during the early phases of implementation. 

One of the most beneficial aspects of the MyChart portal is its ability to support more informed and productive conversations during appointments. Patients can review lab results, medication lists, and recent diagnoses ahead of visits, allowing them to prepare questions and actively participate in their care planning. 

To support this major change, Woodlawn Health is providing additional training for staff and establishing in-person assistance resources in clinics and hospital settings. These efforts are intended to help both patients and staff adjust smoothly to the new system. 

During the transition, some delays and repeated questions may occur as teams verify patient information to ensure accuracy and safety. Woodlawn Health remains focused on maintaining high standards of care and appreciates the community’s patience as it works toward a more connected and efficient healthcare experience. 

Scroll to Top