Patients
Thank you for choosing Woodlawn Health. Click here to view our EMTALA Policy, which outlines the federal law that ensures public access to emergency services regardless of ability to pay.
Amenities:
- To maintain a clean and healthy environment, smoking is prohibited at Woodlawn Health.
- Curb assistance/valet-style parking is available for patients who have difficulty walking.
- Free Wi-Fi wireless internet access available throughout hospital for patients and visitors.
- All of our patient rooms are private; designed for comfort and comprehensive care.
- Hospital beds can be adjusted by using the controls. The beds are equipped with side rails for your protection. Should you need assistance, please call your nurse.
- Televisions and telephones are provided in each room for your convenience.
- Room Service Dining is available from 6:30 a.m. to 6:00 p.m. For modified diets, some items may be adjusted.
- During your stay, 24 hour care is provided by a team of professional medical and support staff.
- Spiritual support, prayer and guidance provided through our Pastoral Care Department.
Amenities:
For admission, please check in at the registration desk, located in the Patient Access area, at the front Main/Emergency entrance. It is essential that we have your current medical and financial information.
Please bring the following:
- Insurance card and/or policy.
- Medicare or Medicaid card.
- Social Security numbers of the patient and the insured.
- Driver’s licenses and/or photo ID of the patient and the insured.
- Emergency contact information.
- A list of your current medications, over-the-counter and prescription drugs, vitamins and herbals.
Physician’s orders, if you have any. - Your Advance Directives (living will, power of attorney, etc.).
Patient Access/Registration is open 24 hours a day, 7 days a week. If you have a pre-scheduled appointment for an admission or a test, please arrive 15 minutes prior to your scheduled appointment so you have time to fill out any necessary paperwork. Please be prepared to pay on any estimated co-pays, co-insurance, and deductibles at the time of services. Read more about billing and insurance. A Patient Financial Counselor is available to assist with any financial planning options to meet your financial needs at extension 125 or (574) 224-1125.
EMTALA Policy:
Click here to view our EMTALA Policy, which outlines the federal law that ensures public access to emergency services regardless of ability to pay.
Patient and Visitation Rights
As a patient, you and/or your representative
have the RIGHT to receive a copy of your patient
rights and visitation rights which includes the right to:
- Access to care and treatment regardless of race, color, national origin, religion, sex, gender identity sexual orientation or disability.
- Be informed of your rights prior to care whenever possible.
- Designate a representative orally or in writing even if you are of sound mind. This representative may be your spouse, domestic partner, parent, a family member or person of your choosing.
- To have the hospital honor the directions of an individual if you are incapacitated and have not selected a representative. Care without intimidation, discrimination or retaliation and to take part in your care and its planning.
- Make informed decisions and participate in your care planning and treatment and to request or refuse treatment or give someone else the power to do this for you. This doesn’t mean you can ask for care that is not medically necessary or inappropriate.
- An advance directive and to have all care providers follow these directives.
- Have your family or a person of your choice and your own doctor notified promptly of your admission to the hospital.
- Personal privacy and the confidentiality of your medical record.
- Receive safe care free of all forms of abuse or harassment in a safe environment for you and your visitors.
- See your Medical Record as soon as the record keeping systems allows and without the hospital making the process difficult for you. Authorization to Disclose Health Information form.
- Be free from any restraint or seclusion except when necessary to protect your safety or where required by law.
Restraints or seclusion will not be used for coercion, discipline, convenience or retaliation. - Be free from physical or mental abuse and corporal punishment.
- Be informed of and consent to accept or refuse any experimental or research projects without the fear of the loss of care.
- Know who is taking care of you and if they are a doctor, nurse, therapist, etc. and to know the reason for a change in your healthcare providers.
- Know the reasons for your transfer or move to another department or another hospital or facility.
- Know if the hospital has a relationship with people or organizations who are providing you care.
- Know the cost of your stay or services, itemized if possible, in a reasonable time. You also have the right to know who paid your bill and if the company has put limits on your care.
- Have your pain treated, but this does NOT mean we can give you any medication you ask for. The doctor makes the decision on the most appropriate medication for your illness or injury.
- Have your family receive informed consent or refusal for organ and tissue donation.
- Be informed of your visitation rights and choose your visitors. Visitors can’t be denied due to race, color, national origin, religion, sex, gender identity, sexual orientation or disability. Visits may be limited due to your request or if it is interfering with your care or the care of others.
As a patient, you have VISITATION RIGHTS.
To ensure the safety of our patients during
visitation, the following guidelines have been
established for GENERAL VISITATION:
- Visitors will enjoy full and equal visitation consistent with the patient’s preferences.
- Visitors will not be restricted, limited or denied on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
- Pediatric or confused patients may have a caregiver present at all times. Please speak with your nurse about accommodations.
- In order to protect confidentiality, questions regarding a patient’s condition will be managed through the use of a password identified at the time of admission by the patient or their support person. ONLY the patient or their support person may give the password to others.
Restrictions to Visitation may be Implemented for the Following Reasons, but Not Limited to:
- Infection control issues,
- Visitor with communicable disease,
- Safety issues,
- Existing Court order,
- Disruptive behavior,
- Patient’s need for privacy or rest,
- Care interventions, and/or
- Upon admission, patient must make arrangements for care of dependent children due to the safety of the patient and the children
Selection of Support Person/Visitor
The patient has the right to appoint a support person. The support person does not need to be the same person designated under an advance directive. The support person may be a family member, friend, or other individual who offers support to the patient. The support person may exercise the patient’s visitation rights and on behalf of the patient with respect to other visitors when the patient is unable to do so.
VISITATION RIGHTS BY DEPARTMENT
Universal Care/OB/Rehab to home:
- No pre-set visiting hours.
- Visitors may be requested to leave at any time treatments or procedures are in progress, during housekeeping duties or at the request of the patient. Every effort will be made to allow a support person to remain in the room during procedures or treatments.
- Every effort will be made to allow visitors to be with the patient for support and to be involved in the plan of care.
- Children are not recommended in isolation rooms due to infection control precautions. Suggest the use of notes, letters, poems, artwork, taped messages and telephone calls.
- If patient is restless, confused or is requiring constant watch, a support person may stay at the bedside. Advise the family that the patient may be moved to another room closer to the nurses’ station for patient safety.
Day Surgery/PACU/Surgery:
- No pre-set visiting hours for Day Surgery.
- No visitation will be allowed in the PACU unless it will benefit the patient and will not create a HIPAA issue. (An example of an acceptable visit is when the patient is a child needing parental support.) The restriction of visitation is due to the intensive nature of the recovery process and the need for the nursing and anesthesia staff to properly monitor the patients.
- The only visitor allowed in the surgery area is a support person for the mother having a c-section. If the c-section progresses to the point where the mother needs to be placed under anesthesia, the support person will be asked to wait in the waiting area. This is due to the infection control issues related to surgery and the critical nature of surgical cases.
- Visitors may be requested to leave at any time treatments or procedures are in progress or at the request of the patient. Every effort will be made to allow a support person to remain in the room during procedures or treatments.
- Every effort will be made to allow visitors to be with the patient for support and to be involved in the plan of care.
Emergency Department/Triage
- No pre-set visiting hours.
- Visitors may be requested to leave at any time treatments or procedures are in progress or at the request of the patient. Every effort will be made to allow a support person to remain in the room during procedures or treatments.
- Every effort will be made to allow visitors to be with the patient for support and to be involved in the plan of care. However, due to space and the nature of care being provided in the Emergency Department, the visitors may be asked to limit the length and frequency of visits and number of visitors at the bedside.
- Whenever possible, the visitors who have a patient in critical condition will be escorted to the Consultation Room where they can be updated on their loved one’s condition in a timely manner.
- Due to limited space and the need to quickly get the patient to a room for interventions, only one support person will be allowed to be with the patient during triage.
Cardiopulmonary:
- No pre-set visiting hours.
- Visitors may be requested to leave at any time treatments or procedures are in progress, or at the request of the patient. Every effort will be made to allow a support person to remain in the room during procedures or treatments.
Every effort will be made to allow visitors to be with the patient for support.
Rehabilitative Services:
- No pre-set visiting hours.
- Visitors may be requested to leave at any time treatments or procedures are in progress, or at the request of the patient. Due to the nature of the activities in the department, safety will be a top priority for the patient and visitors. Every effort will be made to allow a support person to remain during procedures or treatments.
- Every effort will be made to allow visitors to be with the patient for support and to be involved in the plan of care.
Sleep Center / EEG Testing
- For adult patients, visitors may be requested to leave at any time treatments or procedures are in progress, or at the request of the patient, because it is important to obtain accurate information about the patient’s sleep pattern and/or EEGs without having any distractions or interruptions.
- For pediatric patients, a parent, guardian or support person will be required to be present in the hospital and immediately available to the child during the sleep study and/or EEG.
Diagnostic Imaging
- No pre-set visiting hours.
- Visitors may be requested to leave at any time treatments or procedures are in progress, or at the request of the patient. Every effort will be made to allow a support person to remain in the room during procedures or treatments, however, due to the possibility of radiation exposure many visitors will be asked to wait in the waiting areas.
- Every effort will be made to allow visitors to be with the patient for support.
Laboratory
- No pre-set visiting hours.
- Due to limited space and safety issues in laboratory procedure areas, visitors may be asked to wait in the waiting areas.
- Every effort will be made to allow a support person to be with the patient.
Oncology
- No pre-set visiting hours.
- Visitors may be requested to leave at any time treatments or procedures are in progress, or at the request of the patient. Every effort will be made to allow a support person to remain in the room during procedures or treatments.
- Every effort will be made to allow visitors to be with the patient for support and to be involved in the plan of care.
Woodlawn Medical Professional Clinics
- Visitation during normal business hours.
- Visitors may be requested to leave at any time treatments or procedures are in progress, or at the request of the patient. Every effort will be made to allow a support person to remain in the room during procedures or treatments.
- Every effort will be made to allow visitors to be with the patient for support and to be involved in the plan of care however, due to limited space in the exam rooms, visitors may be asked to wait in the waiting area.
- To file a complaint or concern with;
Woodlawn Hospital
Director of Risk
(574) 224-5245 or
Indiana State Department of Health
2 North Meridian, Indianapolis, Indiana
(888) 893-8981
As a patient, you have the responsibility to:
- Provide information to the Patient Access Representative during registration. This includes, but not limited to: home address, phone numbers, guarantor information to include address, phone numbers and work information. Obtain all insurance information to ensure accurate billing to insurance company or responsible party.
- Provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health. Changes in health status and your level of understanding must also be communicated.
- Inform your physician or nurse if you are in pain. Work with your physician and/or nurse to develop a pain management plan. You are responsible for asking for pain relief as soon as the pain begins, and to inform your physician or nurse if your pain is not relieved.
- Follow the treatment plan recommended by your physician. You and/or your family are responsible to ask questions when you do not understand what you have been told about your care or what you are expected to do. You are expected to keep appointments and inform the practitioner if you are unable to keep an appointment.
- Inform your physician if you refuse treatment or to be compliant with a treatment regimen.
- Ensure the financial obligations of your healthcare is fulfilled as promptly as possible.
- Follow the hospital’s rules and regulations affecting patient care and conduct.
- Assist in the control of noise, number of visitors, and be considerate of the rights of other patients and hospital personnel.
- Respect the property of other persons and of the hospital.
